Refund policy

Returns & Refunds

We want you and your pet to love what you buy from Wagly. If something isn't right, here's how we can help.

30-day returns

You can return most items within 30 days of delivery for a refund. To be eligible, items must be unused, clean and in their original packaging.

Faulty, damaged or wrong items

If your item arrives faulty, damaged or not as described, email us within 30 days of delivery with your order number and a photo of the problem. We'll send a replacement or give you a full refund. You won't need to pay to return a faulty item.

Change of mind

If you've changed your mind, you're welcome to return an unused item within 30 days. Return shipping is paid by you, and we recommend using a tracked service. Bundles must be returned as a complete set for a full refund.

Items we can't accept back

• Items that have been used, chewed, washed or damaged after delivery (unless faulty)
• Items without their original packaging

How to start a return

1. Email us at waglypetcare@gmail.com with your order number and the reason for the return.
2. We'll reply within 2 business days with return instructions. Please don't send items back without contacting us first.
3. Once we receive and check your return, we'll refund your original payment method within 5–10 business days.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.